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Warranty

 

Warranty Periods and Special Conditions

I. Parts (Options) and Accessories Warranty.

A. This part of the Warranty identifies Zuma NZ Limited’s preferred approach to resolving warranty claims in relation to parts and accessories.

B. The table below this sub-paragraph identifies the periods under which a claim may be made under this Warranty for replacement of a part or accessory.  However, you may also have statutory rights outside of these periods.  The parts and accessories are divided into those which are supplied within the box of the Zuma NZ Limited T/As Zuma Direct product for which they are to be used (In-Box), and those which are supplied separately from a Zuma NZ Limited T/As Zuma Direct product for use with it (Out-Box). 

 

1. In-Box: 

• All Zuma NZ Limited T/As Zuma Direct parts and accessories purchased together with the Zuma NZ Limited T/As Zuma Direct product are covered under this Warranty for the period specified in the table below.  Generally, Zuma NZ Limited T/As Zuma Direct will replace the defective part or accessory which is the subject of the claim during this period.

• You will only be able to make a claim under this Warranty for lost or missing Zuma NZ Limited T/As Zuma Direct parts and accessories if, with your claim, you are able to provide satisfactory evidence that the relevant item was missing from the box or other storage or packaging material originally supplied by Zuma NZ Limited.

2. Out-Box: 

• Parts and accessories purchased from Authorised Zuma NZ Limited T/As Zuma Direct Resellers and Distributors are generally covered under this Warranty. 

Warranty Exclusions

A. This section identifies what is excluded under this Warranty

B. For the avoidance of any doubt, any and all warranties or conditions which are not guaranteed under the New Zealand Consumer Guarantees Act (as applicable) and which are not expressly included in this Warranty as additional warranties or conditions are excluded.

C. This Warranty does not extend to loss caused by normal wear and tear, fire, water (liquid spillage or ingression, subject to paragraph D below), theft, vermin or insect infestation.

D. This Warranty does not cover water damage to the Zuma NZ Limited T/As Zuma Direct products.

E. This Warranty does not cover damage caused by: 

  • misuse or abusive use of the Zuma NZ Limited T/As Zuma Direct product, including physical abuse;
  • incorrect operation or not following the operation instructions (as stated in the Product Operation Manual or manufacturer’s instructions provided with the Zuma NZ Limited T/As Zuma Direct product);
  • improper installation;
  • incorrect or improper maintenance or failure to maintain the Zuma NZ Limited T/As Zuma Direct product;
  • failure to clean or improper cleaning of the product;
  • incorrect voltage or non-authorised electrical connections;
  • adverse external conditions such as power surges and dips, thunderstorm activity, acts of God, acts of terrorism, damage caused by vermin, or any other act or circumstance beyond Zuma NZ Limited’s control;
  • exposure to excessive heat, moisture or dampness;
  • exposure to abnormally corrosive conditions;
  • use of non-authorised/non-standard, defective or incompatible parts;
  • password setting/ resetting and computer virus;
  • repair, modification or other work carried out on the Zuma NZ Limited T/As Zuma Direct product other than by Authorised Zuma NZ Limited T/As Zuma Direct Service Personnel; and
  • any damage caused by micro sims where the product is not specifically designed to accept them.

F. This Warranty does not cover Zuma NZ Limited T/As Zuma Direct products purchased in an auction.

G. If the Zuma NZ Limited T/As Zuma Direct product you are using has been rented or leased by you the Warranty is voided.

H. This Warranty does not cover service costs in replacing and maintaining consumable parts which have ceased working through normal wear and tear.

I. To the extent permitted by law, this Warranty does not cover Zuma NZ Limited T/As Zuma Direct products which, at the time you consider a claim might be made under this Warranty, do not bear the original manufacturer’s factory-applied serial number in its original form (for instance where it or the sticker bearing it has been removed, wiped out, rubbed off, or altered).

J. This Warranty does not cover the loss of any data howsoever caused.  You shall be responsible for backing up and protecting data against loss, damage or destruction. Please note that the repair of goods may result in loss of data.

K. This Warranty does not cover any defects not notified to Zuma NZ Limited T/As Zuma Direct within the Warranty Period, however, you may also have statutory rights outside of the Warranty Period.

GENERAL TERMS AND CONDITIONS (FOR USE IN A DOMESTIC, AND NOT IN A COMMERCIAL ENVIRONMENT)

The New Zealand Consumer Guarantees Act (1993) as well as other laws in the jurisdiction guarantee certain conditions, warranties and undertakings, and give you other legal rights, in relation to the quality and fit for purpose of Zuma NZ Limited T/As Zuma Direct consumer products sold in New Zealand.

For products sold in New Zealand, these guarantees cannot be modified nor excluded by any contract, except in those circumstances contemplated by section 43(2) of the New Zealand Consumer Guarantees Act.

 

You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality. You are also entitled to a replacement or refund for a major failure of the goods and compensation for any other reasonably foreseeable loss or damage.  What constitutes a major failure is an objective test of reasonableness and not necessarily an individual consumer’s point of view.

Nothing in this Warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the New Zealand Consumer Guarantees Act and other laws.  This Warranty gives you additional protection for your Zuma NZ Limited T/As Zuma Direct consumer product and identifies a preferred approach to resolving warranty claims which will be quickest and simplest for all parties, subject to the exclusions, terms and conditions below.

Coverage and Application

A. Zuma NZ Limited T/As Zuma Direct of 15d Douglas Alexander Parade, Albany (“Zuma NZ Limited”) warrants that your Zuma NZ Limited T/As Zuma Direct consumer product: 

• is of acceptable quality;

  • does not have a latent defect.

B. For the purpose of this Warranty, “Zuma NZ Limited T/As Zuma Direct consumer product” is a hardware product which:

• was manufactured by or on behalf of Zuma NZ Limited; and

• some equipment sold is to be used in a normal domestic environment, not a commercial environment; and

  • bears a trade mark owned or used by Zuma NZ Limited T/As Zuma Direct (generally “Zuma NZ Limited, ZUMA NZ LIMITED; and
  • was sold by an Authorised Reseller or Distributor of Zuma NZ Limited; and
  • was purchased in New Zealand, but does not include any hardware or software which is packaged or sold with Zuma NZ Limited T/As Zuma Direct consumer product unless that is itself a Zuma NZ Limited T/As Zuma Direct consumer product.

Warranty Period

A. The period during which this Warranty is in effect will depend upon the Zuma NZ Limited T/As Zuma Direct consumer product to which it relates. In all cases the commencement date for the period is the actual day of purchase, as reflected on the Authorised Reseller’s or Distributor’s invoice / receipt provided to you. The period during which each Zuma NZ Limited T/As Zuma Direct consumer product which is the subject of this Warranty is covered by this Warranty is identified in product warranty details.

Warranty Claim

A. If you consider that the Zuma NZ Limited T/As Zuma Direct consumer product which you have purchased is not of acceptable quality, has a latent defect, or is otherwise not compliant with the conditions, warranties, undertakings, and legal rights given to you under New Zealand Law (for example, it appears faulty, or does not work at all or properly), you can make a claim under this Warranty.

B. Except where an International Product Warranty has been provided with your Zuma NZ Limited T/As Zuma Direct consumer product, warranty service will only be provided in the specific country where the Zuma NZ Limited T/As Zuma Direct consumer product was originally purchased.  For example, if you have purchased the Zuma NZ Limited T/As Zuma Direct product within New Zealand, warranty service will be limited to New Zealand only.

C. If you purchased this product in New Zealand and wish to make a claim under this Warranty, you should:

  • Email us at info@zumadirect.co.nz.  Please provide your invoice, name and product info in an email; or
  • visit www.zumadirect.co.nz/termsandconditions.

D. When you make any claim under this Warranty it is essential that you provide a copy of your proof of purchase of the Zuma NZ Limited T/As Zuma Direct consumer product, whether in person, by email or by fax.  A claim under this Warranty is not formally made unless and until that proof of purchase is provided. This does not detract from your statutory rights.

E. You will not be able to gain the benefit of this Warranty without making a claim.

F. If, following receipt of a claim under this Warranty, Zuma NZ Limited T/As Zuma Direct or its agent determine that your claim in respect of a Zuma NZ Limited T/As Zuma Direct consumer product is valid (having regard to the terms of each product warranty details), and: 

  • If the goods can be repaired and the failure to comply with the warranty is not a major failure or a failure of substantial character, Zuma NZ Limited T/As Zuma Direct or its agent will either repair the Zuma NZ Limited T/As Zuma Direct consumer product or, if authorised by Zuma NZ Limited, pay you for the cost of a repair of the Zuma NZ Limited T/As Zuma Direct consumer product, or replace the Zuma NZ Limited T/As Zuma Direct consumer product with the same or similar product or refund you the cost of a replacement, in each case depending upon what is reasonable in the circumstances with regard to Zuma NZ Limited’s statutory obligations and at no cost to you.
  • Goods presented for repair may be replaced by refurbished goods of the same type with equal or greater functionality rather than being repaired. Refurbished parts may be used to repair the goods.

The standard Zuma NZ Limited T/As Zuma Direct warranty periods are set out by product type in each product warranty details, although each claim is assessed on its own merits and you may have statutory rights outside of the Warranty Period.  If Zuma NZ Limited T/As Zuma Direct provides you with either a replacement or refund, you immediately transfer ownership in the original Zuma NZ Limited T/As Zuma Direct consumer product or part to Zuma NZ Limited. If Zuma NZ Limited T/As Zuma Direct repairs the goods, you immediately transfer ownership in any residual parts to Zuma NZ Limited. Any such resolution by Zuma NZ Limited T/As Zuma Direct of a claim under this Warranty by you does not otherwise detract from any other statutory rights which you might have in the circumstances, including your right to monetary compensation for a valid claim.

G. If, following receipt of a claim under this Warranty, Zuma NZ Limited T/As Zuma Direct or its agent determine that your claim in respect of a Zuma NZ Limited T/As Zuma Direct consumer product is invalid, Zuma NZ Limited T/As Zuma Direct may charge you for any labour, parts or transport costs incurred by Zuma NZ Limited T/As Zuma Direct or its agent in assessing your claim.

Warranty Transferability

  • This Warranty is not transferable to a new owner or for a product leased or rented, unless approved by Zuma NZ Limited T/As Zuma Direct and in writing.  We reserve the right to not transfer.

Carry-In and On-Site repairs

  • If you wish to make a claim in relation to a Zuma NZ Limited T/As Zuma Direct product which you can reasonably transport to the nearest Zuma NZ Limited T/As Zuma Direct Store to an authorised repair service centre (as directed when you first make the claim under this Warranty), please bring, or send, that Zuma NZ Limited T/As Zuma Direct product to the nearest Zuma NZ Limited T/As Zuma Direct Store authorised service centre for assessment, the cost of which will be borne by Zuma NZ Limited T/As Zuma Direct if your claim is determined to be valid pursuant to this Warranty. Such Zuma NZ Limited T/As Zuma Direct products do not include those products dealt with in sub-paragraph.
  • Whenever possible, the product should be returned in its original carton and packing or alternatively in packing suitable to prevent damage to the product. Zuma NZ Limited T/As Zuma Direct will not accept responsibility for damage to the product during this transport caused by unsuitable or inadequate packing.
  • If you make a claim under this Warranty in relation to a Zuma NZ Limited T/As Zuma Direct product in warranty Zuma NZ Limited T/As Zuma Direct or its agent will send Authorised Zuma NZ Limited T/As Zuma Direct Service Personnel to the place where that Zuma NZ Limited T/As Zuma Direct product is located to assess the warranty claim and, if necessary, repair the product on-site, at Zuma NZ Limited’s cost.
  • In Warranties May incur a non-refundable $120 + GST service charge if the service does not fit the manufacturer’s warranty.  This charge is applicable for Out Warranties.  The minimum service charge is payable irrespective of whether you decline a repair quote. 
  • If the customer’s product is not covered under warranty, Zuma NZ Limited T/As Zuma Direct may offer Repair Services under the customer’s payment.  Price Guides are below and are subject to change without notice.

Price List as Below (excl) GST

Service Charge

$120

In addition, if you believe it is not reasonable for you to bring or send a Zuma NZ Limited T/As Zuma Direct product to Zuma NZ Limited T/As Zuma, Zuma NZ Limited T/As Zuma Direct will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.

If this Zuma NZ Limited T/As Zuma Direct product is located in a place which is greater than 50 kilometres (by road) from Zuma NZ Limited T/As Zuma Direct or an authorised repair service outlet, Zuma NZ Limited T/As Zuma Direct will liaise with you to determine the best way in which to inspect and, if necessary, repair the product the subject of the claim under this Warranty.

With any on-site visit, while Zuma NZ Limited T/As Zuma Direct will make all efforts to fix the Zuma NZ Limited T/As Zuma Direct product on-site, there may be instances when the product must be taken back to Zuma NZ Limited T/As Zuma Direct or to an authorised repair service centre for further testing. In these circumstances, you agree to let any designated Authorised Zuma NZ Limited T/As Zuma Direct Service Personnel pick up and take the product for further testing, at the cost of Zuma NZ Limited.

New Zealand exclusion

If you purchased the Zuma NZ Limited T/As Zuma Direct consumer product in New Zealand for the purposes of a business, it is hereby agreed that the provisions of the Consumer Guarantees Act 1993 do not apply in accordance with section 43(2) of the Consumer Guarantees Act.