(09) 2129 335 15D Douglas Alexander Parade, Rosedale, Auckland
Factory Direct Prices
We Won't Be Beaten
Shipped To Your Door
Fast and Convenient
12 Month RTB Warranty
We Stand By Our Products

Terms & Conditions


  • Please choose carefully as we do not refund if you change your mind. 
  • Zuma NZ Limited T/As Zuma Direct products are warranted to be free of repair from defects in mechanical and electrical problems for one year from the date of purchase.  Free gifts are not covered by Warranty.
  • In-warranty repair will be carried out subject to warranty validation check by Service Centre Staff.
  • The customer may be required to submit a valid Warranty Card / Proof of Purchase for warranty validation.
  • When you require a repair, please call or visit your local store with your invoice and/or product.  You are welcome to also email us at info@zumadirect.co.nz.  Please provide your invoice, name and product info in an email.


  • For machinery to be held on your site subject to our service schedule;
  • All other In-Warranties require a return to store;
  • There could be a 7-10 working day delay for repairs depending location.


  • May require a return to base and cost to be advised to client in advance;
  • Will be quoted a repair cost which is to be paid on collection of goods;
  • Your repair quote is to be accepted before work is undertaken;
  • You will be advised on completion of repair;
  • Zuma NZ Limited T/As Zuma Direct assumes no responsibility whatsoever for the storage and safe-keeping of the product.  Failure to collect goods within 30 working days will deem the product unwanted which will result in disposal of goods.  Disposal means the goods will be sold to recover costs of repairs.  The company reserves the right to act on this without notice.

In Warranties may incur a non-refundable $120 + GST service charge if the service does not fit the manufacturer’s warranty.  This charge is also applicable for Out Warranties.  The minimum service charge is payable irrespective of whether you decline a repair quote. 

  • We will update you re: the status of your repair.
  • Out of Warranties require a non-refundable $120 + GST service charge to be paid in advance of us reviewing your machine.  This $120 + GST service charge does not include additional labour and parts.  The goods must be returned to Zuma NZ Limited’s Head Office at 15d Douglas Alexander Parade, Albany at the client’s cost.
  • The products are accepted for service subject to internal verification.  If a product is found to be tempered, misused, components removed, impact damaged or liquid damaged, the repair services of the product will not be covered under warranty.  In such case, the customer will be required to pay for the assessment or repair services.
  • The job sheet should be produced and signed if you are collecting your product from our repair centre. No collection/delivery will be made if the job sheet is lost.  In the event of losing the job sheet, the customer needs to provide proof of identity to Service Centre staff for product collection.
  • Should any of our equipment retain data, including music, pictures, games and other personal information we must advise this may be lost during the repair process. It is highly recommended that you back up any data before leaving your device with us for repair.  We are not responsible for the loss of any data or personal information you may suffer as a result of the repair service.
  • By accepting quotation for repair, the customer agrees to pay for the repair charges after service is complete. Invoices may be passed to debt collection agencies if unpaid for extended periods of time.
  • All work carried out is covered by 90 days warranty from the date of service. Warranty does not cover additional faults which may occur and which are unrelated to the original fault.
  • All items purchased must be used in accordance with the operational manual.  Should goods not be used in accordance without referencing to the manual, Zuma NZ Limited T/As Zuma Direct reserves the right to not provide in-warranty for mis-use.  In-Warranty is only for correct use and for Manufacturing Defects.
  • Any items gifted may have the in warranty of the goods voided should the customer not advise Zuma NZ Limited T/As Zuma Direct of the end customer and confirm the customer has advised the person gifted the importance to read the instructions for use.  More importantly Zuma NZ Limited T/As Zuma Direct reserves the right to not transfer warranty on goods that are 2nd hand or where the goods are mis-used due to gifting.

Please refer to our full terms and conditions contained on our website: / www.zumadirect.co.nz/termsandconditions  which

includes further information on costs to repair machine parts out of warranty.